At AURVÉ Lifestyle (“AURVÉ”, “we”, “us”, or “our”) customer satisfaction is central to our brand philosophy. We take pride in delivering premium quality products and ensure a transparent, fair, and hassle-free return and refund process. By placing an order on www.aurvelifestyle.com, you agree to the terms outlined below.
1. Eligibility for Returns
- Returns are accepted under the following conditions:
- Refunds will be processed within 7–10 business days.
- We reserve the right to reject returns that do not meet these criteria.
2. Non-Returnable Items
- The following items are not eligible for return or refund:
- Customized or made-to-order products
- Innerwear, accessories, or personal-use items (for hygiene reasons)
- Items purchased during final sale / clearance events
- Gift cards or promotional vouchers
3. Return Request Process
To initiate a return:
1. Email us at support@aurvelifestyle.com within 7 days of delivery
2. Mention your order ID, product details, and reason for return
3. Our team will review the request and provide return instructions
Unauthorized returns will not be accepted.
4. Return Pickup & Shipping
- Where applicable, we may arrange a reverse pickup
- If reverse pickup is unavailable, customers may be asked to self-ship the product
- Return shipping charges, if any, will be communicated in advance
AURVÉ Lifestyle is not responsible for items lost or damaged during self-shipping.
5. Quality Check & Approval
All returned products undergo a quality inspection upon receipt.
Approval of refunds or exchanges is subject to passing this inspection.
6. Refunds
Once approved:
- Refunds will be processed within 7–10 business days
- Refunds are issued to the original mode of payment
- Shipping charges (if applicable) are non-refundable
In case of Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit.
7. Exchanges
- Exchanges are subject to stock availability
- Only size or product exchanges of equal value are permitted
- If the exchanged item is unavailable, a refund or store credit will be offered
8. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product:
- Notify us within 48 hours of delivery
- Share clear images/videos of the issue along with the packaging
- After verification, we will arrange a replacement or full refund at no additional cost
9. Cancellation Policy
- Orders can be cancelled before dispatch only
- Once dispatched, cancellation requests will not be accepted
- Cancellation refunds (if applicable) are processed within standard timelines
10. International Orders
- International orders are non-returnable and non-refundable, unless damaged or defective
- Customs duties, taxes, and shipping charges are non-refundable
11. Policy Updates
AURVÉ Lifestyle reserves the right to modify this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
12. Contact Information
For all return, refund, or exchange queries, please contact:
AURVÉ Lifestyle
📧Email: support@aurvelifestyle.com
🌐 Website: www.aurvelifestyle.com